Since July 2022, due to the combined effects from student flow, passenger flow, family visit flow and businessman flow, transportation rush in summer holiday has ushered in a peak. In order to actively respond to the peak of the transportation rush in summer holiday and the severe situation of pandemic prevention and control, Shenshuo Railway Company of Baoshen Railway Group has made every effort to ensure the safety, stability and good order of the transportation with “sincerity, care, enthusiasm and courtesy”, with throughput capacity of about 500 passengers on average every day.
Treating people with “sincerity”: Shenshuo Railway Company of Baoshen Railway Group establishes an efficient cooperation and linkage mechanism with the local pandemic prevention authorities, and assists in service guidance and health verification. Guardrails and sunshades are installed at the entrance and exit of the railway station, with a view to ensuring the orderly queues waiting for entering and leaving the railway station. Automatic temperature measurement points, and nucleic acid detection points are also set up for convenience of passengers to the utmost extent. The emergency response procedures are standardized. Therefore, passengers with such symptoms as fever, vomiting, fatigue and diarrhea can be transferred to the local pandemic prevention and control authorities for prompt control.
Rendering services with “care”: Shenshuo Railway Company of Baoshen Railway Group increases the frequency of cleaning, ventilation and disinfection in the waiting lounges, and keeps the number issuing points and waiting lounges sanitary. The necessary heatstroke prevention and cooling drugs, articles of everyday use and boiled water supply are in place at waiting lounges. Heatstroke prevention and cooling foods and medicines, such as mung beans, rock candy, honey, Huoxiang Zhengqi Liquid and essential balm, are distributed to all positions in the passenger transportation team, thereby avoiding heatstroke and absence from duty, maintaining the good health of employees, and ensuring the normal operation of transportation and production.
Welcoming passengers with “enthusiasm”: Shenshuo Railway Company of Baoshen Railway Group broadcasts train operation information by radio in a timely manner, announces the latest pandemic prevention policies, puts up pandemic prevention and control knowledge posters, patiently and meticulously answers passengers’ questions, and enjoys passenger satisfaction with top-quality services.
Providing wholehearted services with “courtesy”: Shenshuo Railway Company of Baoshen Railway Group opens up a express channel, arranges for the elderly, the sick, the disabled, the pregnant women and students to get on the trains in advance, and satisfies the passengers with convenient services to the greatest extent. Volunteer service groups are set up. Volunteers are designated for each work shift to help disabled passengers carry luggage, push wheelchairs, and assist in receiving numbers, entering and leaving the railway station, and getting on and off the trains. Under the philosophy of “integration of railway station and train”, Shenshuo Railway Company of Baoshen Railway Group gives play to the role of linkage mechanism, and offers help in the first aid of sick passengers, Lost and Found and other aspects.
